Privacy Policy
Last updated: 22/07/2025
At KOK Global Limited, we're as committed to protecting your privacy as we are to making bold statements. This policy explains how we collect, use, and protect your information when you visit our website and purchase our products.
Who We Are
KOK Global Limited is a New Zealand company that creates made-to-order fashion with confidence and attitude. We're the ones making sure your personal information is handled with the same care we put into crafting your order.
Contact Details:
- Company: KOK Global
- Email: info@kok-global.com
What Information We Collect
When you place an order, we collect:
- Name and contact information
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order details and preferences
- Communication history with our team
When you visit our website, we may collect:
- IP address and browser information
- Pages visited and time spent on site
- Device information
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your orders and account
- Provide customer support
- Improve our products and services
- Send marketing communications (only if you opt in)
- Comply with legal obligations
Who We Share Your Information With
We share your information with:
Production Partners: We work with print-on-demand partners who fulfill your orders. They only receive the information necessary to create and ship your products.
Payment Processors: Secure payment providers process your payment information. We don't store your full payment details.
Shipping Partners: Courier services need your address to deliver your order.
Service Providers: Analytics, marketing, and customer service tools that help us run our business.
We never sell your personal information to third parties for their marketing purposes.
Data Retention
We keep your information for as long as necessary to:
- Fulfil our contractual obligations
- Provide customer support
- Comply with legal requirements
- Resolve disputes
Order information is typically retained for 7 years for accounting and legal purposes.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at [email address].
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Provide targeted advertising
- Improve user experience
You can control cookies through your browser settings, but some website features may not function properly if disabled.
Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
However, no method of transmission over the internet is 100% secure.
Marketing Communications
We may send you marketing emails about new products, offers, and company updates if you:
- Opt in during account creation
- Make a purchase (existing customer communications)
- Subscribe to our newsletter
You can unsubscribe at any time using the link in our emails or by contacting us directly.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
Questions about this privacy policy or how we handle your information?
Get in touch:
- Email: info@kok-global.com
We're here to help – and we promise to respond with the same confidence we put into everything else we do.
This policy is designed to be comprehensive, but if you have specific questions about your privacy rights in your jurisdiction, we recommend consulting with local privacy authorities or legal professionals.
