Terms & Conditions
Last updated: 22/07/2025
Welcome to KOK Global. These terms govern your use of our website and purchase of our products. By placing an order or using our site, you're agreeing to these terms. No hard feelings if you disagree – but you'll need to find your confidence elsewhere.
About Us
KOK Global Limited is a New Zealand company that creates made-to-order fashion with attitude. We're here to help you make statements, not excuses.
Contact Details:
- Company: KOK Global
- Email: info@kok-global.com
Product Information and Orders
Made to Order Process: All our products are created specifically for you after you place your order. No mass production, no sitting in warehouses – just fresh pieces made with intention.
Product Descriptions: We work hard to accurately describe our products, but colors may appear differently on your screen than in person. Material feel, fit, and finish are based on our production partners' specifications.
Pricing: All prices are displayed in the currency shown at checkout and include applicable taxes where required. Prices may change without notice, but you'll always pay the price shown when you place your order.
Order Acceptance: Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or payment issues.
Payment and Billing
Payment Methods: We accept major credit cards, PayPal, and other payment methods as displayed at checkout. Payment is required in full before we begin production.
Payment Security: Payment processing is handled by secure third-party providers. We don't store your full payment details on our servers.
Billing Issues: Questions about charges? Contact us at info@kok-global.com. We're here to sort things out, not make them complicated.
Production and Shipping
Free Shipping: We've got you covered – shipping is free on all orders, everywhere. Because confidence shouldn't cost extra.
Delivery: Orders are shipped to the address you provide. Make sure it's correct – we can't be responsible for deliveries to wrong addresses. Someone needs to be available to receive your package, or it may be left with neighbors or at a collection point.
Returns and Exchanges
Quality Promise: We stand behind every piece we create. If your order arrives damaged, defective, or significantly different from what you ordered, we'll make it right.
Return Timeframe: Report any issues within 30 days of delivery. After that, we assume you're happy with your purchase.
Return Process: Contact us at info@kok-global.com with your order number and photos of the issue. We'll guide you through the next steps.
Custom Orders: Since everything is made specifically for you, we don't accept returns for change of mind, sizing issues (unless there's a production error), or because you've developed commitment issues.
Refunds: Approved returns will be refunded to your original payment method within 5-10 business days of our receiving the returned item.
Intellectual Property
Our Designs: All designs, logos, text, and images on our site are owned by KOK Global Limited or licensed for our use. They're protected by copyright and trademark laws.
Your Use: You can use our website for personal, non-commercial purposes. Don't copy, distribute, or modify our content without permission.
User Content: If you share photos of our products or leave reviews, you give us permission to use that content for marketing purposes. We promise to use this power responsibly.
Prohibited Uses
Don't use our site to:
- Break any laws or regulations
- Transmit harmful or malicious code
- Attempt to gain unauthorized access
- Harass other users or our team
- Impersonate others
- Collect user information without consent
Limitation of Liability
Our Responsibility: We're responsible for providing the products you order according to these terms. Beyond that, our liability is limited to the value of your purchase.
What We're Not Responsible For:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Issues caused by misuse of our products
- Third-party website content or services
- Delays caused by circumstances beyond our control
Indemnification
You agree to defend and hold us harmless from any claims arising from your use of our site or products, violation of these terms, or infringement of others' rights.
Privacy
Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our site, you agree to our privacy practices.
Governing Law
These terms are governed by New Zealand law. Any disputes will be resolved in New Zealand courts. If you're located elsewhere, your local consumer protection laws may also apply.
Force Majeure
We're not liable for delays or failures caused by circumstances beyond our control, including natural disasters, pandemics, supply chain disruptions, or government actions.
Severability
If any part of these terms is found to be invalid or unenforceable, the rest remains in effect. We're not throwing the baby out with the bathwater.
Changes to Terms
We may update these terms to reflect changes in our business or legal requirements. We'll post the updated version on our website with a new "Last updated" date. Continued use of our site means you accept the changes.
Entire Agreement
These terms, along with our Privacy Policy, constitute the entire agreement between us. They supersede any previous agreements or understandings.
Contact Us
Questions about these terms? Need help with an order?
Get in touch:
- Email: info@kok-global.com
We're here to help – because life's too short for complicated customer service.
These terms are designed to be comprehensive, but specific legal requirements may vary by jurisdiction. For complex situations, we recommend consulting with legal professionals familiar with e-commerce and consumer law in your region.
